User Support

Technical Support

Our team of engineers  & specialists are available to support users, answering questions regarding software or hardware or for users who require more information about deployment techniques, mission planning and troubleshooting.

For help and assistance please use the Contact Form on this page.

​You can also view our FAQ page for a comprehensive overview of commonly encountered questions.

Service & Maintenance

The marine environment is harsh and being a robot underwater can be tough.  To assist, we recommend an annual service for all ecoSUB vehicles.  A comprehensive inspection, systems test and firmware upgrade if needed will help to ensure your vehicle is maintained in good condition and any wear-and-tear or emerging issues can be addressed to extend the useable life of your vehicle.

​Vehicles that require maintenance can be returned for inspection and repair.

Please use the Contact Form on this page to arrange the return of your vehicle for service.

Spare Parts

If you are interested by spare parts for your vehicle because

• you are spending time at sea and want to be prepared
• the rough condition of the underwater world has damaged something
• parts have been damaged in transit or mis-handling

Please use the Contact Form on this page for any spare parts enquiries.

Training

We offer a range of training services to our users, from online sessions to spending time on the water running full missions.

Please enquire for more information.

Contact details:
Please use the Contact Form on this page for Support enquiries, alternatively you can contact us via [email protected].

Address for Support:
ecoSUB Robotics
Marine Robotics Innovation Centre
National Oceanography Centre
European Way
Southampton
SO14 3ZH
UK

Please note:

• All systems or parts returned must be clean and free from any signs of bio fouling
• Where possible, vehicles should be returned in their original transit cases
• Vehicles or packing returned that are not clean may be held at customs and/or incur cleaning and waste disposal charges prior to servicing
• All returned items must be clearly marked with an RMA number that we will issue to you.  Do not return any system or parts without an RMA number

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